Effective Date: July 14, 2026

At FRAAPOS, every product is manufactured, printed, assembled, and quality-checked before dispatch to ensure it reaches you in excellent condition. As most of our products are made-to-order, customized, or manufactured specifically for each order, we maintain a strict Refund & Return Policy to protect both our customers and our brand.

By placing an order with FRAAPOS, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.

1. Return Eligibility

Returns, replacements, or refunds are accepted only when the issue is caused by FRAAPOS.

You may be eligible for a return, replacement, or refund if:

- You receive a different product than the one ordered.
- You receive the wrong frame type, size, design, model, or variant.
- You receive the wrong poster design or poster size due to our error.
- You receive an incorrect quantity of products.
- The product has a verified manufacturing or printing defect.
- The product is damaged during transit, subject to the Shipping Damage Claim requirements mentioned in this policy.

Returns, exchanges, or refunds will not be accepted for:

- Wrong product, frame type, poster type, size, design, or customization selected by the customer.
- Ordering a product that is incompatible with the customer's existing setup.
- Purchasing a poster without owning or purchasing the compatible display frame.
- Change of mind after the order has been processed or delivered.
- Personal preferences regarding artwork, colors, brightness, finish, or appearance.
- Minor color variations caused by differences in mobile screens, monitors, or display settings.
- Damage caused after delivery due to mishandling, improper installation, misuse, accidents, modifications, or normal wear and tear.

2. Customized & Made-to-Order Products

Most FRAAPOS products are manufactured specifically for each order.

Accordingly, all customized, personalized, made-to-order, and pre-designed printed products are non-returnable and non-refundable, except where:

- FRAAPOS has shipped an incorrect product.
- A verified manufacturing or printing defect exists.
- A verified shipping damage claim has been approved.
- Any other confirmed fulfillment error has been made by FRAAPOS.

---

3. Poster Compatibility & Customer Responsibility

FRAAPOS offers multiple poster designs, with each design available in different sizes and display formats.

Customers are solely responsible for selecting:

- The correct poster design.
- The correct poster size.
- The correct poster type.
- The correct compatible display product.

Our website clearly specifies that:

- Backlit Posters are designed for Glow Frames, LED Frames, and Clip-On (Flip-Up) Frames.
- Fabric Posters are designed exclusively for Fabric Boxes (SEG Fabric Frames).

These are specialized display posters and are not standard paper posters.

If a customer purchases a poster without owning or purchasing the compatible frame, selects an incorrect poster type or size, or fails to review the product description and compatibility information, FRAAPOS will not be responsible for compatibility issues. Such orders are not eligible for return, exchange, or refund.

4. Quality Assurance

Every FRAAPOS order undergoes a comprehensive quality inspection before dispatch. This includes verification of:

- Product model and variant.
- Frame type and size.
- Poster design and print quality.
- LED functionality (where applicable).
- Accessories included with the order.
- Manufacturing quality.
- Packaging quality and integrity.

Only after successfully passing these inspections is an order dispatched.

5. Shipping Damage Claims

Our packaging has been carefully designed and extensively tested to withstand normal transportation conditions.

If your package arrives damaged:

- Record a continuous unboxing video before opening the package.
- The video must clearly show the unopened package, shipping label, entire unboxing process, and the damaged product.
- If the package is visibly damaged during delivery, reject the shipment whenever possible.
- Report the issue to FRAAPOS within 24 hours of delivery.

Damage-related claims cannot be processed without a clear and complete unboxing video.

6. Return Packaging Requirements

If your return request is approved, FRAAPOS Customer Support will guide you through the return process.

Customers must:

- Return the product in its original packaging.
- Include all original accessories, adapters, cables, posters, manuals, inserts, and other supplied items.
- Place every original item inside the package exactly as received.
- Securely seal the package using packing tape.
- Apply the FRAAPOS-provided VOID Security Seal exactly as instructed by our support team.

Failure to follow these instructions may delay or invalidate the return process.

7. Mandatory Return Packing Video

Before handing over the approved return package to the courier, customers must record one continuous, uninterrupted video clearly showing:

- Every original item being placed inside the package.
- The condition of each returned item.
- The package being completely closed.
- The package being securely sealed using packing tape.
- The VOID Security Seal being applied correctly.
- The final sealed package.
- (Strongly Recommended) The package being handed over to the courier representative.

This video serves as proof that the complete original contents were returned in proper condition.

8. Return Verification Process

Every approved return received by FRAAPOS will be documented through a continuous verification video.

Our verification process includes:

- Recording the package exactly as received.
- Verifying the condition of the package.
- Inspecting the VOID Security Seal.
- Opening the package.
- Verifying all returned products and accessories.
- Comparing the returned contents against the approved return request.

This process is maintained to ensure transparency and protect both FRAAPOS and its customers.

 

9. Missing Items, Tampering & Disputes

If the returned package contains missing items, substituted items, evidence of tampering, or damaged or broken VOID Security Seals without a valid explanation, FRAAPOS reserves the right to place the request under investigation.

If the customer does not provide the mandatory packing video or other requested evidence, and FRAAPOS cannot reasonably verify that the original products were returned, FRAAPOS reserves the right to reject the return, replacement, or refund request.

If the customer provides clear evidence that:

- The package was correctly packed,
- All original items were placed inside,
- The VOID Security Seal was properly applied, and
- The sealed package was handed over to the courier in good condition,

FRAAPOS will use this evidence to investigate any loss or tampering that may have occurred during transit with the logistics partner.

Customers also have the right to request the verification evidence recorded by FRAAPOS if a return is rejected due to missing items, substituted items, or package discrepancies.

10. Exchanges

Once the returned product reaches FRAAPOS and successfully passes inspection, we may, at our discretion:

- Ship the correct replacement product.
- Exchange the product for the correct item.
- Issue a full refund if a replacement is not requested or cannot be provided.

Replacement or refund decisions are made only after verification by the FRAAPOS Quality Assurance Team.

 

11. Customer Responsibilities

Customers are responsible for:

- Selecting the correct product, frame type, poster type, size, design, and customization.
- Reading all product descriptions and compatibility information before placing an order.
- Providing accurate delivery information.
- Inspecting the package immediately upon delivery.
- Recording a complete unboxing video for damage-related claims.
- Following all approved return instructions provided by FRAAPOS.
- Recording a proper return packing video before handing the package to the courier.

Failure to comply with these requirements may result in the rejection of the return, replacement, exchange, or refund request.

12. Right to Refuse Fraudulent or Misuse Claims

FRAAPOS is committed to providing fair and transparent support to all customers. However, to protect our customers, employees, and business from fraudulent activities, FRAAPOS reserves the right to refuse, reject, suspend, or investigate any return, replacement, exchange, or refund request in the following circumstances:

- Submission of false, misleading, or incomplete information.
- Fraudulent or suspicious return requests.
- Attempts to return products that were not originally supplied by FRAAPOS.
- Missing, substituted, altered, or intentionally damaged products or accessories.
- Evidence of package tampering or removal of the VOID Security Seal without a valid explanation.
- Failure to provide the mandatory evidence required under this policy, including unboxing or return packing videos where applicable.
- Repeated misuse or abuse of this Refund & Return Policy.
- Any attempt to obtain a replacement or refund through dishonest, deceptive, or unlawful means.

Where fraud, misuse, or policy abuse is reasonably suspected, FRAAPOS may request additional information, place the request under investigation, reject the claim, or take any other action permitted under applicable law.

These measures are intended to protect genuine customers and ensure that every return and refund request is handled fairly, transparently, and securely.

------------------------------------------------------------------------------

Refunds

Refunds will not be initiated until the approved returned product has been received by FRAAPOS and has successfully passed our inspection and verification process.

This verification includes:

- Confirming the returned product matches the approved return request.
- Verifying the condition of the returned product.
- Ensuring all original accessories and supplied items are included.
- Inspecting the VOID Security Seal where applicable.
- Confirming there is no evidence of tampering, substitution, or policy violation.

If the returned package contains missing items, substituted products, evidence of tampering, or otherwise fails the verification process, FRAAPOS reserves the right to reject the refund request or issue a partial refund where permitted under applicable law.

Once the refund is approved, it will be processed through the original payment method. The time taken for the refunded amount to reflect depends on your bank, card issuer, or payment provider.

Shipping charges, if applicable, may not be refundable unless the issue was entirely caused by FRAAPOS.

------------------------------------------------------------------------------

Contact Us

If you believe your order qualifies for a return, replacement, exchange, or refund under this policy, please contact our Customer Support Team at hello@fraapos.com or fraapos@outlook.com.

To help us process your request quickly, please include:

- Your Order ID.
- A brief description of the issue.
- Clear photos or videos of the product.
- A complete, continuous unboxing video (mandatory for all damage-related claims).

For any claim involving a damaged product, the unboxing video must clearly show the unopened package, the shipping label, the entire unboxing process without any cuts or edits, and the damage to the product.

Our team will review your request after verifying the submitted evidence. All return, replacement, exchange, and refund requests are subject to verification and approval in accordance with this Refund & Return Policy.

---

By placing an order with FRAAPOS, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy. FRAAPOS reserves the right to amend or update this policy at any time without prior notice. Any changes will become effective upon publication on the FRAAPOS website.