Cancellation policy

At FRAAPOS, we strive to process and deliver orders as quickly as possible. Please review our cancellation policy carefully before placing an order.

Standard Products (Pre-Designed Posters, Glow Frames, Clip-On Frames, and Fabric Boxes)

Orders containing pre-designed products may be cancelled within 12 hours of placing the order, provided production or order processing has not yet begun.

Once production, printing, assembly, packaging, or dispatch preparation has started, the order can no longer be cancelled.

Customized Products

Customized products include any item that is personalized based on customer-provided images, artwork, text, designs, or special requests.

As customized products are created specifically for each customer, cancellation requests are only accepted before the customization process has begun.

Once design work, printing, manufacturing, or customization has started, cancellations are not permitted.

If a cancellation request is approved after partial work has been completed, FRAAPOS reserves the right to deduct design, printing, material, labor, and processing charges incurred up to that stage. The remaining balance, if any, will be refunded.

Orders Already Shipped

Once an order has been dispatched or handed over to the shipping carrier, cancellation is not possible.

Customers may refer to our Return and Refund Policy for information regarding eligible returns or refunds.

Order Modifications

Requests to change product designs, poster selections, delivery addresses, or other order details must be submitted before production begins.

We cannot guarantee modifications once production or fulfillment has started.

Cancellation by FRAAPOS

In rare situations, FRAAPOS may cancel an order due to reasons including but not limited to:

- Product unavailability
- Technical or pricing errors
- Payment verification issues
- Operational or logistical constraints

If FRAAPOS cancels an order, the customer will receive a full refund of all amounts paid.

Refund Processing

Approved cancellation refunds will be processed to the original payment method used during checkout.

Refunds are typically processed within 5–7 business days. Actual credit timelines may vary depending on the customer's bank, payment provider, or financial institution.

Contact Us

For cancellation requests or order-related questions, please contact us at:

Email: hello@fraapos.com

Please include your order number and registered contact details when requesting a cancellation.

-Last Updated On June 27th, 2026